tk777's Privacy Policy

Introduction and Scope

tk777 (referred to herein as "the Platform", "we", or "our") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website https://tk777bet.cam and all services under it.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how we use it. This policy forms an integral part of our Terms and Conditions and both documents should be read together.

By using our platform, you agree to the data processing practices described in this policy. If you disagree with any part of this policy, please refrain from using our services.

What Information We Collect

tk777 collects information in two main ways — what you provide directly, and what is generated automatically while you use the platform.

2.1 Information You Provide Directly

During account registration, verification, and transactions, we may collect the following information:

• Full name and date of birth (for age verification — all members must be 21 or older)
• Mobile number and email address
• National ID or passport number (during the KYC process)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Content of communications with customer support via live chat or email

2.2 Automatically Collected Information

When you visit our website, the following information may be automatically logged:

• Device type, operating system, and browser type
• IP address and approximate location
• Time of entry and exit from the website
• Pages visited, links clicked, and session duration
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may receive additional information through verification service providers. This information is used solely for security and legal compliance purposes.

Purpose of Using Your Information

tk777 processes your information for the following lawful purposes:

• Account Management: For registration, login verification, and account security.
• Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
• Identity and Age Verification: To enforce the 21+ age limit and complete the KYC process.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Platform Improvement: To review user experience and improve service quality.
• Security and Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Promotional Communications: With your consent, to notify you about bonuses, offers, and updates. You may opt out of these communications at any time.
• Legal Compliance: To comply with applicable laws and regulations.

We will never use your information outside the purposes stated above, and we will not sell it to any marketing organisation.

Information Sharing and Disclosure

tk777 treats the confidentiality of your personal information as a top priority. Sharing information with third parties may only occur in the following circumstances:

4.1 Service Providers

Information may be shared with payment gateways (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers — only to carry out their specific tasks. These providers are required to follow our instructions and to keep your information secure.

4.2 Legal Obligations

In the case of a court order, a lawful request from a government agency, or any other legal obligation, we may disclose information in accordance with applicable law. In such situations, we will only provide the information legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party. In such cases, we will notify users in advance.

Data Security Measures

tk777 maintains industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL technology, which prevents unauthorised access by third parties.
• Secure Servers: Your information is stored in secure data centres with both physical and digital security measures in place.
• Access Controls: Only authorised staff can access the information they need, and they are bound by confidentiality obligations.
• Regular Audits: The security of our systems is reviewed on a regular basis.
• Transaction Verification: In cases of suspicious activity, accounts are secured through OTP or additional verification steps.

However, no method of transmitting or storing information over the internet is completely secure. We take appropriate measures, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential.

Cookies and Tracking Technologies

tk777 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and keep core services running.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand how users interact with the platform.

6.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may disrupt some key platform functions.

Data Retention Period

We retain your information only for as long as necessary. In general:

• Information for active accounts is retained until the account is closed.
• Financial transaction records may be retained for a set period in accordance with legal obligations.
• Even after account closure, some information may be kept for a limited period for fraud prevention and legal purposes.
• Marketing communication data sent with your consent is deleted upon withdrawal of that consent.

Your Rights and Controls

As a tk777 user, you have the following rights over your own information. To exercise these rights, please contact our customer support.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: You may object to your information being processed for marketing purposes.
• Right to Data Portability: You may request to receive your information in a common format.

tk777 follows a responsible gaming policy, and as part of that policy, user information is never used in a way that encourages irresponsible gambling.

Protection of Minors' Information

tk777's services are strictly for persons aged 21 and above. We do not knowingly collect any information from persons under the age of 21.

Age verification is mandatory during the registration process. If information belonging to a minor is accidentally collected and comes to our attention, we will delete that information immediately and close the associated account.

International Data Transfers

Our servers and third-party service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that the receiving party maintains adequate protection measures.

By using this platform, you consent to such transfers of your information. However, it remains our responsibility to maintain the confidentiality and security of your information in any such transfer.

Policy Changes and Updates

tk777 reserves the right to revise this privacy policy at any time. For significant changes, we will publish a notice on the platform or inform you via your registered email.

Continued use of the website or services after any changes means you have accepted the revised policy. We therefore recommend checking this page regularly.

To learn more about this policy or find answers to common questions, visit our FAQ section or contact customer support directly.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. tk777's customer support is available in Bengali and English, seven days a week, twenty-four hours a day, via live chat and email.

Email contact address: [email protected]

We will review your request or complaint as promptly as possible and take the necessary steps. To learn more about tk777, visit our About Us page.